Terms & Conditions

Last updated: 1 January 2026

Please read these Terms and Conditions carefully before booking any services with Clearmark Cleaning Co. By making a booking, you confirm that you accept these terms and agree to be bound by them. These terms apply to all customers, whether booking online, by phone, or in person.

1. About Us

Clearmark Cleaning Co Limited (“the Company”, “we”, “us”, “our”) is a professional cleaning business providing domestic, commercial, window cleaning, pressure washing, end of tenancy, carpet, and upholstery cleaning services.

Registered address: Ground Floor, 108 Main Road, Sundridge, Sevenoaks, Kent, England, TN14 6ES.

Contact: info@clearmarkcleaning.co.uk

2. Bookings & Quotes

2.1 Quotes

All quotes provided are based on information supplied by the customer. Quotes are valid for 30 days from the date of issue. We reserve the right to revise a quote if the property condition or scope of work differs materially from the description provided at the time of quoting.

2.2 Booking Confirmation

A booking is confirmed once you receive written confirmation from us (by email, SMS, or other communication). We reserve the right to decline any booking at our discretion.

2.3 Access

You are responsible for ensuring we have safe and unobstructed access to the property at the agreed time. Failure to provide access may result in a cancellation charge (see Section 5).

3. Our Services

We provide the following services, each subject to these terms:

Domestic cleaning — regular and one-off residential cleaning
Commercial cleaning — offices, retail, and business premises
Window cleaning — internal and/or external glass cleaning
Pressure washing — driveways, patios, decking, and exterior surfaces
End of tenancy cleaning — deep clean to landlord/letting agent standards
Carpet and upholstery cleaning — hot water extraction and specialist treatments

Any additional tasks not included in the original booking must be agreed in writing before work commences and may incur additional charges.

4. Pricing & Payment

4.1 Pricing

All prices are as quoted or as listed on our current price list at the time of booking. Prices are inclusive of VAT where applicable. We reserve the right to update our pricing with reasonable notice.

4.2 Payment Terms

Domestic and one-off residential services: payment due on completion of the service unless otherwise agreed
Commercial contracts: invoiced monthly in arrears unless a separate payment schedule is agreed in writing
End of tenancy and specialist cleans: a deposit of up to 50% required at the time of booking

4.3 Accepted Payment Methods

We accept payment by bank transfer, card, or such other methods as we may notify to you from time to time. Payment details will be provided on your invoice.

4.4 Late Payment

Invoices not paid within 14 days of the due date may incur a late payment charge of £40 plus interest at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to suspend services for accounts in arrears.

5. Cancellations & Rescheduling

5.1 Cancellation by the Customer

More than 48 hours’ notice: no charge
Between 24 and 48 hours’ notice: 50% of the booked service fee
Less than 24 hours’ notice or no-show: 100% of the booked service fee

For end of tenancy and specialist services, cancellation within 48 hours of the booking date will result in forfeiture of any deposit paid.

5.2 Rescheduling by the Customer

You may reschedule a booking free of charge with at least 48 hours’ notice. Rescheduling with less notice may be treated as a cancellation at our discretion.

5.3 Cancellation by Us

We reserve the right to cancel or reschedule bookings due to staff illness, equipment failure, adverse weather, or other circumstances beyond our reasonable control. Where we cancel, we will give as much notice as possible and offer a rescheduled appointment. No cancellation fee will be charged to the customer in such cases.

6. Your Responsibilities

As a customer, you agree to:

Provide accurate information about the property and the scope of work required
Ensure the property is reasonably accessible and safe for our staff to work in
Secure or remove any fragile, valuable, or irreplaceable items prior to our visit
Inform us of any known hazards, including but not limited to pets, pests, structural issues, or hazardous substances
Ensure pets are secured away from areas being cleaned
Provide access to hot and cold running water and electricity where required for the service
Not be present in a way that obstructs our team from carrying out the work, unless otherwise agreed

7. Our Responsibilities

We agree to:

Carry out all services with reasonable skill, care, and diligence
Use appropriate, professional-grade cleaning products and equipment
Treat your property and belongings with respect
Ensure all staff are trained, insured, and supervised appropriately
Notify you promptly of any damage we cause or discover during a clean

8. Damage & Liability

8.1 Damage Caused by Us

We hold public liability insurance. If our staff cause damage to your property or belongings during a service, please notify us in writing within 24 hours of the service being completed. We will investigate and, where liability is established, arrange repair or fair compensation.

We are not liable for damage to:

Items not secured or stored safely prior to the clean
Pre-existing damage, wear and tear, or fragile items not disclosed to us in advance
Items that are inherently fragile, antique, or of exceptional value unless specifically discussed

8.2 Limitation of Liability

Our total liability to you in connection with any booking shall not exceed the value of that booking, except in cases of death or personal injury caused by our negligence, or fraud.

8.3 End of Tenancy Cleans

We cannot guarantee that any end of tenancy clean will result in the return of your full deposit. Our guarantee (see Section 9) covers the standard of the clean itself, not the opinion of any third-party landlord or letting agent.

9. Our Guarantee

We want you to be fully satisfied with our work. If you are unhappy with any aspect of a clean, please notify us within 24 hours of the service. We will return to re-clean the disputed area(s) at no additional charge, subject to the following conditions:

The complaint is raised within 24 hours of service completion
The area has not been used, altered, or re-dirtied since the clean
Access to the property is made available within 72 hours for the re-clean

This guarantee does not apply to issues caused by the customer’s actions or circumstances outside our control.

10. Health & Safety

We reserve the right to refuse or stop work if our staff encounter conditions that pose a risk to their health and safety, including but not limited to:

Infestations (rodents, insects, bedbugs, etc.)
Biohazardous materials or extreme levels of soiling not disclosed at the time of booking
Aggressive or abusive behaviour
Unsafe structural conditions

In such circumstances, a call-out fee may still apply. We will notify you promptly and work with you to find a suitable resolution where possible.

11. Specialist Services

11.1 Pressure Washing

We are not liable for damage to surfaces that are already cracked, loose, or in poor condition prior to the service. You are responsible for ensuring surfaces are suitable for pressure washing. We will carry out a visual inspection before commencing but cannot be held responsible for pre-existing defects.

11.2 Carpet & Upholstery Cleaning

Drying times vary depending on the fabric, ventilation, and weather conditions. We recommend keeping the area well-ventilated after cleaning. We cannot guarantee complete removal of all stains, particularly those that are old, set-in, or caused by certain substances (e.g., bleach, dyes). We will inform you of any limitations before commencing work.

11.3 Window Cleaning

We cannot be held responsible for pre-existing damage to window seals, frames, or glass. External window cleaning may be subject to weather conditions; we reserve the right to reschedule in unsafe conditions.

12. Key Holding & Access

Where you provide us with keys or access codes to your property, we will handle these with the utmost care and confidentiality. Keys will be stored securely and labelled only with a reference number — never your name or address. Keys will be returned upon request or at the end of our working relationship. We accept no liability for loss or damage arising from unauthorised use of access details that have been shared with us without our knowledge.

13. Non-Solicitation of Staff

You agree not to directly employ or engage any member of our staff who has worked at your property. If you do so, you acknowledge that we may charge a referral/introduction fee of £1500 to cover the cost of recruitment and training of a replacement.

14. Complaints

We take all complaints seriously. If you have a concern, please contact us as soon as possible:

By email: [info@clearmarkcleaning.co.uk]

We aim to acknowledge all complaints within 2 business days and provide a full response within 7 business days. If you remain unsatisfied after our complaints process, you may refer the matter to an appropriate alternative dispute resolution (ADR) provider or seek legal advice.

15. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. The current version will always be available on our website or on request. Continued use of our services following any change constitutes acceptance of the updated terms.

17. Entire Agreement

These Terms and Conditions, together with any written quote or booking confirmation, constitute the entire agreement between you and Clearmark Cleaning Co. in relation to the services booked. They supersede all prior discussions, representations, or arrangements.