Privacy Policy

Last updated: 1 January 2026

1. Introduction

Clearmark Cleaning Co Limited ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our cleaning services or contact us in any way.

We provide a range of professional cleaning services including domestic cleaning, commercial cleaning, window cleaning, pressure washing, end of tenancy cleaning, and carpet and upholstery cleaning.

Please read this policy carefully. If you have any questions, contact us at the details provided at the end of this document.

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide Directly

Full name
Home or business address (for service delivery)
Email address
Phone number
Payment information (processed securely through our payment provider)
Details about your property or cleaning requirements
Any special instructions or preferences you share with us

2.2 Information Collected Automatically

IP address and browser type when you visit our website
Pages visited and time spent on our site
Device information and operating system
Referral source (how you found us)

2.3 Information from Third Parties

We may receive information about you from third-party platforms such as Google, Checkatrade, or social media sites if you contact or book us through those channels.

3. How We Use Your Information

We use your personal information for the following purposes:

To provide and manage the cleaning services you have requested
To schedule appointments and communicate with you about your bookings
To process payments for services rendered
To send you quotes, invoices, and service confirmations
To respond to your enquiries, feedback, or complaints
To send you marketing communications where you have given consent (you may opt out at any time)
To improve our website, services, and customer experience
To comply with our legal obligations

4. Legal Basis for Processing (UK GDPR)

We process your personal data on the following legal grounds:

Contract performance — to fulfil your booking and deliver our services
Legitimate interests — to manage our business effectively and improve our services
Legal obligation — where we are required to by law (e.g., tax and financial records)
Consent — for marketing communications, which you may withdraw at any time

5. Who We Share Your Data With

We do not sell your personal information. We may share it with trusted third parties only where necessary:

Payment processors (e.g., Stripe, PayPal) to handle transactions securely
Scheduling or CRM software providers who help us manage bookings
Accountants or financial advisors for business record-keeping
Our cleaners or subcontractors who need your address and access details to carry out your booked service
Legal or regulatory authorities if required by law

All third parties are required to handle your data in accordance with UK data protection law.

6. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

Customer records and booking information: up to 6 years (to comply with HMRC requirements)
Marketing preferences and contact information: until you withdraw consent or request deletion
Website analytics data: up to 26 months

Once data is no longer needed, it is securely deleted or anonymised.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of access — to request a copy of the data we hold about you
Right to rectification — to correct inaccurate or incomplete information
Right to erasure — to request deletion of your data in certain circumstances
Right to restriction — to limit how we use your data
Right to data portability — to receive your data in a structured format
Right to object — to object to processing based on legitimate interests or for direct marketing
Rights related to automated decision-making — we do not use automated profiling

To exercise any of these rights, please contact us using the details at the end of this policy. We will respond within 30 days.

8. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device. We use:

Essential cookies — required for the site to function
Analytics cookies — to understand how visitors use our site (e.g., Google Analytics)
Marketing cookies — only with your consent

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Data Security

We take the security of your personal data seriously. We have implemented appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure.

Payment information is never stored directly by us — it is handled by our PCI-compliant payment processor.

While we take every precaution, no data transmission over the internet can be guaranteed as completely secure. Please contact us immediately if you have any concerns about a potential data breach.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., review platforms, social media). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. The most current version will always be available on our website or upon request. We will notify existing customers of material changes where possible.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a complaint about how we handle your data, please contact us:

Email: [info@clearmarkcleaning.co.uk]

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk
Phone: 0303 123 1113